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Braven Health Smart Card Help Center home page Braven Health Smart Card
  • Braven Health MasterCard® Prepaid Cardholder Agreement and Privacy Policy
  1. Braven Health Smart Card
  2. General Questions

General Questions

  • What allowances are included in my Braven Health Smart Card?
  • What number do I call if I have questions?
  • How do I activate my Braven Health Smart Card?
  • How can I check my card balance?
  • Where do I get the Braven Health Smart Card Benefits app?
  • Who do I contact if I did not receive my card?
  • What do I do if my card is lost or stolen?
  • Does my Braven Health Smart Card expire?
  • Do the funds on my card expire?
  • What do I do if my card is declined?
  • Will I get reimbursed for items I purchased because my Smart Card was declined?
  • Can I add my own dollars to my Braven Health Smart Card?
  • How do I register to access my account on the online portal?
  • What can I do once registered?
  • Braven Health+ MasterCard® Prepaid Cardholder Agreement and Privacy Policy

Questions or issues with your card? Call our Braven Health Smart Card Member Services line

at 1-800-688-9140 (TTY 711) Monday-Friday from 8a.m. to 8 p.m. ET

(You can call between 8 a.m. and 8 p.m., ET, seven days a week from October 1 through March 31)

Products are provided by Braven Health, an independent licensee of the Blue Cross Blue Shield Association. The Blue Cross® and Blue Shield® names and symbols are registered marks of the Blue Cross Blue Shield Association. The Braven HealthSM name and symbols are service marks of Braven Health. © 2023 Braven Health, Three Penn Plaza East, Newark, New Jersey 07105.

Updated 11/6/2023